Sandos Caracol Eco Resort - Playa del Carmen

ex. Sandos Select Club

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Caracol Eco Resort - Playa del Carmen

Free Wi-Fi
Free parking
24-hour

Late check-in

24-hour reception

24-hour security

Babysitting

Paid babysitting/ Child services

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Air conditioning

Individual air conditioning

All inclusive
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Children's buffet

Cribs/ Baby cots

Board games

Overview

The impressive Sandos Caracol Eco Resort accommodates guests in a downtown area of Playa del Carmen. The hotel opened its doors in 2006 and was remodeled in 2011.

Many Playa del Carmen sights, including Temazcal Natura, Cavernas Chaaktun and Cenote Chaak Tun are within about 10 minutes' drive. The property lies within 6 km from the city center.

Set next to bars and restaurants, this hotel also offers water slides, an aqua park and a tennis court on site.

Sandos Caracol Eco Resort is within a 50-minute drive to Cancun International airport.

Rooms

This hotel comprises of elite one-bedroom room, elite penthouse and premium one-bedroom double room that come with modern-style décor as well as a safe, complimentary Wi-Fi, individual climate control, satellite television and direct dial telephone. Guests will enjoy views of the Caribbean Sea from their rooms. Bathrooms are fitted with a spa bathtub, a shower and a hairdryer.

Eat & Drink

The a la carte restaurant serves vegetarian dishes. Guests can try alcoholic drinks in the cocktail bar.

Services

The hotel offers concierge service, free shuttle bus service and 24-hour reception together with a beauty salon, free private parking and a safety deposit box for guests' comfort.

Relax

The on-site entertainment comprises animation and live performances. Guests may choose from gymnastics classes, a gym and aerobics classes as well as water skiing, windsurfing and diving to spend their time actively.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2011.  Number of rooms:   956.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Adults only
  • Luggage storage
  • Locker room
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Eco friendly
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving center
  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Aqua fitness
  • Water skiing
  • Hiking
  • Outdoor tennis court
  • Basketball
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Darts
  • Table tennis
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Paid airport shuttle
  • Paid city shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Free aquapark access
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach club
  • Beach chairs
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Animation team
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Theater
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Sea view
  • Garden view

Room facilities

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Dining room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Towels
  • Bathrobe
  • Room toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay at the price of USD 99 per person per night in an extra bed. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    5.7 km
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    956

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Sandos Caracol Eco Resort photos Room Standard Room
Elite One-Bedroom Double Room
Bed type: Double bed or Sleeping arrangements for 4 persons
Check Prices
  • Air conditioning
  • Shower
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Standard|Royal Elite One Bedroom

Room facilities
    Sandos Caracol Eco Resort photos Exterior
    Elite One-Bedroom King Room
    Bed type: King-size bed
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      Sandos Caracol Eco Resort photos Room Royal Elite Penthouse
      Elite Penthouse
      Bed type: 1 Queen-size bed and 1 Sofa bed or Double bed
      Size: 62 m²
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        Sandos Caracol Eco Resort photos Room
        Elite One-Bedroom Suite
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information
        Room facilities
          Sandos Caracol Eco Resort photos Exterior
          Premium One-Bedroom Double Room
          Bed type: Double bed
          Size: 62 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          Deluxe|Double Premium One Bedroom

          Room facilities
            Club Room
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            — Less information+ More information
            Sandos Caracol Eco Resort photos Room Select Club Adults Only Penthouse
            Club Penthouse
            Bed type: Double bed
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            — Less information+ More information

            Suite|Select Club Adults Only Penthouse

            Club Suite
            Bed type: Double bed
            Check Prices
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            Suite|Suite Club

            Sandos Caracol Eco Resort photos Room Select Club Adults Only Deluxe
            Club Deluxe Room
            Bed type: Double bed
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            — Less information+ More information

            Deluxe|Select Club Adults Only Deluxe

            Sandos Caracol Eco Resort photos Room Select Club Adults Only Deluxe
            Club Deluxe Suite
            Bed type: 1 Queen-size bed and 1 Sofa bed or Double bed
            Size: 41 m²
            Check Prices
            — Less information+ More information
            Sandos Caracol Eco Resort photos Room Standard Room
            Standard Double Room
            Bed type: Double bed
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information
            Room facilities
              Penthouse
              Bed type: Double bed
              Check Prices
              — Less information+ More information

              Suite|Penthouse Select Adults Only All Inclusive

              Suite
              Check Prices
              — Less information+ More information
              Sandos Caracol Eco Resort photos Room Standard Room
              Junior Suite
              Bed type: 1 Single bed or Double bed or 1 Queen-size bed and 1 Sofa bed
              Size: 62 m²
              Check Prices
              • Air conditioning
              — Less information+ More information

              Junior Suite|Junior Suite Con Jacuzzi All Inclusive

              Room facilities
                Sandos Caracol Eco Resort photos Room Select Club Adults Only Superior
                Club Superior Room
                Bed type: Double bed
                Size: 39 m²
                Check Prices
                — Less information+ More information

                Superior|Select Club Adults Only Superior

                Sandos Caracol Eco Resort photos Room Select Club Adults Only Superior
                Club Superior Suite
                Bed type: Double bed
                Check Prices
                — Less information+ More information
                Sandos Caracol Eco Resort photos Room Royal Elite Superior
                Superior Double Room
                Bed type: Double bed or Sleeping arrangements for 4 persons
                Size: 39 m²
                Check Prices
                • Air conditioning
                • Shower
                — Less information+ More information

                Superior|Superior Select Adults Only All Inclusive

                Room facilities
                  Sandos Caracol Eco Resort photos Room Deluxe with Jacuzzi
                  Deluxe Room
                  Bed type: Double bed or Sleeping arrangements for 4 persons
                  Size: 41 m²
                  Check Prices
                  • Air conditioning
                  • Shower
                  — Less information+ More information

                  Deluxe|Deluxe Select Adults Only All Inlcusive

                  Room facilities
                    Sandos Caracol Eco Resort photos Room
                    Signature Room
                    Check Prices
                    • Air conditioning
                    • Shower
                    — Less information+ More information
                    Room facilities

                      How to reach hotel

                      hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
                      Show big map »

                      Hotel Address:

                      Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

                      Get directions
                      City Center
                      • Playa del Carmen
                        5.7 km
                      Airports
                      Hotel information
                      • Check-in:
                        from  3 pm
                      • Check-out:
                        until  12 pm
                      • Year renovated:
                        2011
                      • Number of rooms:
                        956

                      Hotel Awards

                      MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

                      According to guest reviews, the hotel has been rated as
                      Best Family Hotels in Mexico

                      Use Badge

                      Sandos Caracol Eco Resort Location

                      Legend
                      • Current hotel
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                      • Other hotels
                      • Airports
                      • Underground stations
                      • Train stations
                      • Parks
                      • Tourist attractions
                      • Museums
                      • Convention centers
                      • Stadiums
                      • Food and meals
                      • General

                      Hover above the icons to see hotel photo and details.

                      Click the hotel to go to the main hotel page.

                      Route Planner
                      Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                      What's nearby

                      Popular areas

                      • 5th Avenue - 3.3 km

                      Places of interest

                      • Kool Beach Club - 4.4 km

                      Monuments and Landmarks

                      • Church of Guadalupe - 3.1 km

                      Local attractions

                      • Cenote Chaak Tun - 3.4 km
                        Av. Juarez, Playa del Carmen
                      • Cavernas Chaaktun - 3.4 km
                        Playa del CarmenMexico
                      • Temazcal Natura - 4.3 km
                        Monte de los Cibeles, Playa del Carmen
                      • Whale Shark Tour - 3.4 km
                        Playa Del Carmen-Isla Mujeres -Holbox
                      • Sian ka'an Jeep Tour Expedition - 4.3 km
                        Monte de los Cibeles, Playa del Carmen
                      Hotel information
                      • Check-in:
                        from  3 pm
                      • Check-out:
                        until  12 pm
                      • Year renovated:
                        2011
                      • Number of rooms:
                        956

                      Hotel Awards

                      MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

                      According to guest reviews, the hotel has been rated as
                      Best Family Hotels in Mexico

                      Use Badge

                      Hotels nearby
                      Cities nearby

                      Sandos Caracol Eco Resort Reviews

                      Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Resort

                      Average guest rating

                      7.0out of 10
                      Very good
                      Based on 116 reviews

                      Rating by category:

                      Location
                      9.0
                      Rooms
                      9.0
                      Service
                      9.0
                      Value
                      8.0
                      Dining
                      9.0

                      Guest reviews

                      • Family with children
                        7.0

                        The beach was beautiful and I liked the all-inclusive package as it made everything esier.

                        I feel there was a lack of information, the only time we were told anything was when they were trying to sell tours.

                      • Group of friends
                        10.0

                        I have never stayed at a better hotel. Everything was excellent. The group I was traveling with was all very satisfied. The best thing was the friendly and helpful staff.

                      • Older travelers
                        7.8

                        The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

                        1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

                      • Older travelers
                        10.0

                        In Select Club's Pool, you are not allowed to have any snack while drinking

                      • Couple
                        10.0

                        Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

                      • Couple
                        9.6

                        Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

                        There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

                      • Couple
                        8.8

                        Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

                        Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

                      • Group of friends
                        6.2

                        Clean Rooms.

                        Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

                      • Couple
                        8.8

                        Nice hotel, nice and large facilities. Nice big rooms. 5 good restaurants with different cousines.

                        There is no internet overall on the hotel. There is only free internet in two spots on the hotel area. It took 1,5 day for the roomservice to deliver our ordre. And still they didn't have any white wine. There where no menu / infomation on the hotel in the room. We asked for it, because we were told it excisted (they just didn't had enough for all rooms) They were not willing to make a copy of it. It was difficult to get an answer from the staff, and we where all the time forwarded to other staff members.

                      • Single
                        5.4

                        I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

                      • Couple
                        8.2

                        A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

                        The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

                      • Couple
                        8.8

                        The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."

                      • Older travelers
                        7.8

                        enjoyed it .nice location ,good value.

                        balcony too small. would have liked to dine in the a la carte restaurants ,would have paid extra, told our stay was not long enough to avail of that.

                      How to reach hotel

                      hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
                      Show big map »

                      Hotel Address:

                      Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

                      Get directions
                      City Center
                      • Playa del Carmen
                        5.7 km
                      Airports
                      Hotel information
                      • Check-in:
                        from  3 pm
                      • Check-out:
                        until  12 pm
                      • Year renovated:
                        2011
                      • Number of rooms:
                        956

                      Hotel Awards

                      MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

                      According to guest reviews, the hotel has been rated as
                      Best Family Hotels in Mexico

                      Use Badge