Sandos Caracol Eco Resort - Playa del Carmen

ex. Sandos Select Club

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Caracol Eco Resort - Playa del Carmen

Free Wi-Fi
Parking

Paid parking

24-hour

24-hour reception

24-hour security

Babysitting

Paid babysitting/ Child services

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Air conditioning

Individual air conditioning

All inclusive
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Children's buffet

Cribs available

Board games

Overview

The impressive Sandos Caracol Eco Resort accommodates guests in a downtown area of Playa del Carmen. The hotel opened its doors in 2006 and was remodeled in 2011.

Many Playa del Carmen sights, including Temazcal Natura, Cavernas Chaaktun and Cenote Chaak Tun are within about 10 minutes' drive. The property lies within 6 km from the city center.

Set next to bars and restaurants, this hotel also offers water slides, an aqua park and a tennis court on site.

Sandos Caracol Eco Resort is within a 50-minute drive to Cancun International airport.

Rooms

This hotel comprises of elite one-bedroom room, elite penthouse and premium one-bedroom double room that come with modern-style décor as well as a safe, complimentary Wi-Fi, individual climate control, satellite television and direct dial telephone. Guests will enjoy views of the Caribbean Sea from their rooms. Bathrooms are fitted with a spa bathtub, a shower and a hairdryer.

Eat & Drink

The a la carte restaurant serves vegetarian dishes. Guests can try alcoholic drinks in the cocktail bar.

Services

The hotel offers concierge service, free shuttle bus service and 24-hour reception together with a beauty salon, free private parking and a safety deposit box for guests' comfort.

Relax

The on-site entertainment comprises animation and live performances. Guests may choose from gymnastics classes, a gym and aerobics classes as well as water skiing, windsurfing and diving to spend their time actively.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2011.  Number of rooms:   956.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Adults only
  • Luggage storage
  • Locker room
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Eco friendly
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving center
  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Aqua fitness
  • Water skiing
  • Hiking
  • Outdoor tennis court
  • Basketball
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Darts
  • Table tennis
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Paid airport shuttle
  • Paid city shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Free aquapark access
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach club
  • Beach chairs
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Animation team
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Sea view
  • Garden view

Room facilities

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Dining room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Towels
  • Bathrobe
  • Room toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay at the price of USD 99 per person per night in an extra bed. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    5.7 km
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    956

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Sandos Caracol Eco Resort photos Room Select Club Adults Only Superior
Select Club Adults Only Superior
Bed type: Double bed
Size: 39 m²
Check Prices
— Less information+ More information

Just steps away from the exclusive Select Club Adults Only pool area and a 5-minute walk from the beach, these serene guestrooms are immersed in a tranquil setting. Find everything you need for a private and romantic getaway with a variety of upgraded amenities during the perfect adult vacation.

Sandos Caracol Eco Resort photos Room Select Club Adults Only Deluxe
Select Club Adults Only Deluxe
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— Less information+ More information

Our Adults Only Deluxe rooms feature an indoor Jacuzzi and a large bathroom, along with a spacious integrated living area. The secluded ambiance of our Select Club Adults Only section is perfect for added privacy and romance so you can spend in your adult vacation in style and comfort.

Sandos Caracol Eco Resort photos Room Select Club Adults Only Penthouse
Select Club Adults Only Penthouse
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— Less information+ More information

Indulge in a variety of upgrades and comforts when staying in one of our beautiful Penthouses, outfitted with modern tropical style. Each comes with a luxurious bathroom with shower, living and sleeping areas, and a balcony with a relaxing Jacuzzi for an unbelievable adult vacation experience.

Sandos Caracol Eco Resort photos Room Royal Elite Superior
Royal Elite Superior
Bed type: Double bed
Size: 39 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Step into chic modern style when choosing these contemporary rooms, situated in the most luxurious part of the resort just steps away from the Caribbean Sea and main pool. Each of these rooms comes with an elegant bathroom with shower, along with balcony or terrace and excellent services.

Room facilities
    Sandos Caracol Eco Resort photos Room Royal Elite One Bedroom Suite
    Royal Elite One Bedroom Suite
    Check Prices
    — Less information+ More information

    These suites feature a charming location facing the main pool, just steps away from the turquoise tones of the Caribbean Sea. Enjoy a stay in our most luxurious rooms, with a spacious balcony or terrace, beautiful sleeping and living areas, and a wide variety of upgraded amenities.

    Sandos Caracol Eco Resort photos Room Royal Elite Penthouse
    Royal Elite Penthouse
    Bed type: Double bed or 1 Queen-size bed and 1 Sofa bed
    Size: 62 m²
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Our beautiful penthouse suites are filled with modern tropical details and everything you need for a luxury experience on Mexico’s Caribbean coast. Every penthouse has a relaxing in-room Jacuzzi, an integrated living area and a balcony, not to mention a wide variety of impressive amenities.

    Room facilities
      Sandos Caracol Eco Resort photos Room Standard Room
      Standard Room
      Bed type: Double bed
      Size: 62 m²
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      Experience a fun-filled vacation with family or friends in our relaxing Standard rooms, situated in villa-style buildings along the resort’s winding pathways. Each of these rooms features a private balcony or terrace and plenty of space to complete your Sandos all inclusive experience here in Playa del Carmen.

      Room facilities
        Sandos Caracol Eco Resort photos Room Deluxe with Jacuzzi
        Deluxe with Jacuzzi
        Bed type: Double bed
        Size: 41 m²
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        You’ll love the added perks of our Deluxe rooms! In addition to the spaciousness and charm that come in every guestroom, you can also relax in the comfortable living area and enjoy an evening in the in-room Jacuzzi tub – the perfect way to rest at our Playa del Carmen eco resort.

        Room facilities
          Sandos Caracol Eco Resort photos Room Junior Suite with Jacuzzi
          Junior Suite with Jacuzzi
          Bed type: 1 Single bed or Double bed or 1 Queen-size bed and 1 Sofa bed
          Size: 62 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          Picture yourself soaking in a Jacuzzi tub on your balcony while overlooking views of the gardens, pool or jungle in beautiful Playa del Carmen, Mexico. Each of our spacious Junior Suites also comes complete with an integrated living area and a sofa bed to add comfort to your upcoming all inclusive vacation in paradise.

          Room facilities
            Sandos Caracol Eco Resort photos Room Signature Eco Superior
            Signature Eco Superior
            Check Prices
            — Less information+ More information

            Stunning new design inspired by the natural jungle surroundings sets the stage in these newly renovated guestrooms. With a balcony or terrace along with upgraded amenities like WiFi and cozy bathrobes and slippers, here you’ll find easy relaxation in a beautiful environment for your stay in this incredible Riviera Maya resort.

            Sandos Caracol Eco Resort photos Room Signature Eco Deluxe
            Signature Eco Deluxe
            Check Prices
            — Less information+ More information

            These newly renovated guestrooms feature sleek eco-inspired style along with extra space and a sofa bed for added comfort throughout your Playa del Carmen all inclusive vacation. Soak in your in-room hydromassage tub after a day on the beach, and enjoy upgraded amenities like in-room WiFi and cozy bathrobes and slippers.

            Sandos Caracol Eco Resort photos Room Signature Eco Junior Suite
            Signature Eco Junior Suite
            Check Prices
            — Less information+ More information

            Slip into contemporary eco-inspired design blended with the jungle surroundings of this Playa del Carmen beach resort. These extra-spacious accommodations feature a sofa bed and bunk bed, as well as a soothing hydromassage tub on the balcony. Indulge in upgraded amenities like in-room Wifi and bathrobes with slippers.

            How to reach hotel

            hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
            Show big map »

            Hotel Address:

            Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

            Get directions
            City Center
            • Playa del Carmen
              5.7 km
            Airports
            Hotel information
            • Check-in:
              from  3 pm
            • Check-out:
              until  12 pm
            • Year renovated:
              2011
            • Number of rooms:
              956

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

            According to guest reviews, the hotel has been rated as
            Best Family Hotels in Mexico

            Use Badge

            Sandos Caracol Eco Resort Location

            Legend
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            • Airports
            • Underground stations
            • Train stations
            • Parks
            • Tourist attractions
            • Museums
            • Convention centers
            • Stadiums
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            • General

            Hover above the icons to see hotel photo and details.

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            Route Planner
            Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

            What's nearby

            Popular areas

            • 5th Avenue - 3.3 km

            Places of interest

            • Kool Beach Club - 4.4 km

            Monuments and Landmarks

            • Church of Guadalupe - 3.1 km

            Local attractions

            • Cenote Chaak Tun - 3.4 km
              Av. Juarez, Playa del Carmen
            • Cavernas Chaaktun - 3.4 km
              Playa del CarmenMexico
            • Temazcal Natura - 4.3 km
              Monte de los Cibeles, Playa del Carmen
            • Whale Shark Tour - 3.4 km
              Playa Del Carmen-Isla Mujeres -Holbox
            • Sian ka'an Jeep Tour Expedition - 4.3 km
              Monte de los Cibeles, Playa del Carmen
            Hotel information
            • Check-in:
              from  3 pm
            • Check-out:
              until  12 pm
            • Year renovated:
              2011
            • Number of rooms:
              956

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

            According to guest reviews, the hotel has been rated as
            Best Family Hotels in Mexico

            Use Badge

            Hotels nearby
            Cities nearby

            Sandos Caracol Eco Resort Reviews

            Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Resort

            Average guest rating

            7.0out of 10
            Very good
            Based on 116 reviews

            Rating by category:

            Location
            9.0
            Rooms
            9.0
            Service
            9.0
            Value
            8.0
            Dining
            9.0

            Guest reviews

            • Family with children
              7.0

              The beach was beautiful and I liked the all-inclusive package as it made everything esier.

              I feel there was a lack of information, the only time we were told anything was when they were trying to sell tours.

            • Group of friends
              10.0

              I have never stayed at a better hotel. Everything was excellent. The group I was traveling with was all very satisfied. The best thing was the friendly and helpful staff.

            • Older travelers
              7.8

              The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

              1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

            • Older travelers
              10.0

              In Select Club's Pool, you are not allowed to have any snack while drinking

            • Couple
              10.0

              Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

            • Couple
              9.6

              Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

              There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

            • Couple
              8.8

              Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

              Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

            • Group of friends
              6.2

              Clean Rooms.

              Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

            • Couple
              8.8

              Nice hotel, nice and large facilities. Nice big rooms. 5 good restaurants with different cousines.

              There is no internet overall on the hotel. There is only free internet in two spots on the hotel area. It took 1,5 day for the roomservice to deliver our ordre. And still they didn't have any white wine. There where no menu / infomation on the hotel in the room. We asked for it, because we were told it excisted (they just didn't had enough for all rooms) They were not willing to make a copy of it. It was difficult to get an answer from the staff, and we where all the time forwarded to other staff members.

            • Single
              5.4

              I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

            • Couple
              8.2

              A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

              The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

            • Couple
              8.8

              The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."

            • Older travelers
              7.8

              enjoyed it .nice location ,good value.

              balcony too small. would have liked to dine in the a la carte restaurants ,would have paid extra, told our stay was not long enough to avail of that.

            How to reach hotel

            hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
            Show big map »

            Hotel Address:

            Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

            Get directions
            City Center
            • Playa del Carmen
              5.7 km
            Airports
            Hotel information
            • Check-in:
              from  3 pm
            • Check-out:
              until  12 pm
            • Year renovated:
              2011
            • Number of rooms:
              956

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

            According to guest reviews, the hotel has been rated as
            Best Family Hotels in Mexico

            Use Badge